KB
Keagan B
1 reviews | Active since Mar 2014
22 Jun 2015, 18:12
MTN keep hanging up on me
I was involved in a smash and grab and consequently my phone was ******. Everytime I call MTN to do a sim swap, either the call centre cancel my call, or I wait in line for over 20 minutes and as I get to someone, I hear them and then they hangup on my call. This has happened 4 times today. The individual who stole my phone is still able to use it because MTN just seem to refuse to help me. Note the number I list here isn't my proper number BECAUSE I HAVEN'T BEEN ABLE TO DO A SIM SWAP.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Jun 2015, 11:50Hello mrkboshoff,
Thank you for posting.
I tried to contact you without any luck.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Please provide us with an alternative contact number that i can call you on.
You can replay to the e-mail that i forward to you.
Regards,
Lawrence
REQ: ***
Thank you for posting.
I tried to contact you without any luck.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Please provide us with an alternative contact number that i can call you on.
You can replay to the e-mail that i forward to you.
Regards,
Lawrence
REQ: ***
Best regards,
MTN South Africa's reply24 Jun 2015, 11:50
Official
Hello mrkboshoff,
Thank you for posting.
I tried to contact you without any luck.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Please provide us with an alternative contact number that i can call you on.
You can replay to the e-mail that i forward to you.
Regards,
Lawrence
REQ: ***
Thank you for posting.
I tried to contact you without any luck.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Please provide us with an alternative contact number that i can call you on.
You can replay to the e-mail that i forward to you.
Regards,
Lawrence
REQ: ***
Best regards,