sM
sanele M
1 reviews | Active since Mar 2017
09 Mar 2017, 23:34
MTN keels debiting
<p> I had taken out a 24month contract with service provider MTN,the contract was due to end on August 2016.I called MTN to confirm this ,I got through a sales consultant who assured me that i t would be cancelled.</p> <p> </p> <p> I was debited on September,October and December after my contract ended, I called Mtn and I spoke with many consultants,i was eventually told my contract had been upgraded,I Informed them that it was a ********** upgrade ,at this time i email ********** adressed to ********** as per our telephonic discussion. I emailed my affidavid and copy of Identity document to her .she never rep**** to me. My ref # ********** 201..</p> <p> </p> <p> I have since been contacted being told my account has been handed over to VVM,i have communicatef with them and have told me MTn is their client and not me and that I should have provided a written letter cancelling.Mtn at times of correspondence never required this.. please assist </p>
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Replies (3)
MTN South Africa's replyOfficial
13 Mar 2017, 23:51Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply13 Mar 2017, 23:51
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
sM
sanele M's updateReviewer Update
17 Mar 2017, 00:38Seemingly you have not liased with the relevant people to try and sort this as indicated in your response.VVM debt collectors,as instructed by MTN is threatening me with legal action when I have explained to them ,and they insist that I am not their client therefore they just need for the account to be settled and not interested in my explanation.
Please resolve this ,no one from Mtn service provider has contacted me to date and I was quoted 14days by VVM as instructed by you.
sM
sanele M's update17 Mar 2017, 00:38
Reviewer Update
Seemingly you have not liased with the relevant people to try and sort this as indicated in your response.VVM debt collectors,as instructed by MTN is threatening me with legal action when I have explained to them ,and they insist that I am not their client therefore they just need for the account to be settled and not interested in my explanation.
Please resolve this ,no one from Mtn service provider has contacted me to date and I was quoted 14days by VVM as instructed by you.
sM
sanele M's updateReviewer Update
25 Mar 2017, 12:33It has been 2weeks since I posted my review , and have been informed that an investigation is being conducted. Can I please be updated.VVM continues to taunt me.
sM
sanele M's update25 Mar 2017, 12:33
Reviewer Update
It has been 2weeks since I posted my review , and have been informed that an investigation is being conducted. Can I please be updated.VVM continues to taunt me.