MTN KARAGLEN DISAPPOINTING

I opened a new contract for my daughter in November 2021. December the new amount did not go off so i went into the Karaglen branch to pay the difference and confirm all is sort going forward low and behold January comes a debit goes off for more than my original contract but less than the new one what a joke. I go in again today to the Karaglen branch the lady assisting me is even more confused she can only pick up my payment in store and not the debit order took her 5 minutes to figure it out anyway i had to leave to detch my daughter and she said her manager would call me back 4.30pm no feedback so i call back i speak to the consultant she didnt get a chance to speak with her manager she went out to lunch and just hasn't had a chance she'll speak to her now and call me. Well it 5.00pm now and still no call. What an absolute joke i want to pay them. Mtn Karaglen extremely disappointing