MK
Motlalepule K

1 reviews | Active since May 2017

02 Apr 2020, 11:59

MTN *** network

I am using MTN since 1999 and I struggle with network I have complained before and it got better. The problem started again 3 weeks ago when I am at home my sim shows no service or emergency calls only. This is my main number and I have lost out on important calls. Now I am stuck indoors and people cant get hold of me. I can access my cellphone banking I need to buy electricity but my sim shows no service. What is happening because I pay this contract every month without fail but you guys are not fixing my network issues.I had to get a spare Telkom sim just so I can work from home. When my contract expires im porting to Telkom because MTN is ****. Can someone get back to me my alternative number is ***.

0
Replies (2)
MTN South Africa
MTN South Africa's reply02 Apr 2020, 13:30
Official
Thank you for your post. We sincere apologized for any inconvenienced caused to you.  The system do not reflect any suspension on the account or network. Please reboot the device. If you experience the same problem you need to test the sim card in another device. Same problem the sim card is faulty. No sim swaps can be done now with lock down. Kind Regards, Alice van der MerweMTN

Best regards,

MTN South Africa
MTN South Africa's reply02 Apr 2020, 13:36
Official
Good day  Motlalepule 

Thank you for taking time to raise your concerns with MTN.
 
Kindly accept our apologies for any inconvenience caused.

We have contacted the Coverage to if the is problem with network in Tembisa (Mayibuye) we cannot pick up issues in the area.

If the issue still persist, please contact MTN Coverage on *** it is a free number when calling from MTN number. 
Coverage operating hours are Monday to Friday 8H00 to 5H00 weekdays.

We sincerely apologize for any inconvenienced caused.
 
Warm regards,
Zamokuhle Ngubane
MTN

Best regards,