MTN K90 (Poor Service)

App**** for a contract on Saturday 22/02/2020, After waiting for almost an hour the sales consultant still didn't know what to do, to create a new contract, we filled in some documents and they said they will phone me back after a different sales consultant intervened, then i waited untill Monday 24/02/2020 and received a phone call as they tried to log my details, after a very short discussion they said they will phone me again, later the afternoon I phone them to find out if everything is sorted and they said they are just waiting for approval, didn't get any feedback from them Tuesday 25/02/2020 and tried to phone them to find out more details on Wednesday 26/02/2020, I couldn't get through as the phone doesn't even ring (probably blocked my number) , tried calling them again today 27/02/2020 and still can't get through, when my girlfriend phoned them and finally got through they said that the system is offline since Tuesday 25/02/2020 , as to she then asked, if we go to another branch will it affect the outcome? Then the sales consultant in the background (the one that helped us Saturday) rudely said then let them go, this is utterly bull****, how does a phone contract take 5 days to get approved? The sales consultant clearly did not do her job and that is why she isn't fazed if we go to another branch. You cannot work in sales and deliver this poor type of service and expect a company to make money of it , if the system was offline as she said then give the customer a call as a heads up don't keep quiet and then if a customer asks them questions their best response is let them go. This is not the government where every excuse is our system is offline, it is a telecommunications company how can the system be offline for 3 days if they specialize in data connectivity? Please explain this to me.