BV
Bradley V
1 reviews | Active since Sept 2019
20 Sept 2019, 01:27
MTN K90
My wife upgraded her cellphone contract on the 06th of September at the MTN K90 store, since then her contract has been a complete ****** mess. She called the manager of the store to alert him to the fact that her booster bundle of 2GB had not been loaded yet, she was then told that she never asked for it! She specifically made a point of asking for it as the main reason for upgrading was to take out a package giving her more data! Then when she argued they kept making excuses. This is utter bull****. What has happened to customer service? These MTN consultants need to learn to LISTEN to their customers. My wife has still not received her booster bundle & is now paying even more per month for her contract on top of having to buy more Data. My wife has four contracts with MTN & she pays a substantial amount every month to them, I will convince her to give another network a chance as the reason MTN is failing, is not because of their products (which is good) but because of the shocking treatment received from their Consultants that just don't give a damn!!!!
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
27 Sept 2019, 10:03Thank you for your post.
We sincere apologized for any inconvenienced caused to the account holder:
***:
The contract do not stipulated that a 2GB booster bundle is part of the contract.
We are looking into the request to see if the package can be migrated with a 2GB booster bundle included in the subscription fee.
We will give feedback on the outcome latest by Monday end of business day.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to the account holder:
***:
The contract do not stipulated that a 2GB booster bundle is part of the contract.
We are looking into the request to see if the package can be migrated with a 2GB booster bundle included in the subscription fee.
We will give feedback on the outcome latest by Monday end of business day.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply27 Sept 2019, 10:03
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to the account holder:
***:
The contract do not stipulated that a 2GB booster bundle is part of the contract.
We are looking into the request to see if the package can be migrated with a 2GB booster bundle included in the subscription fee.
We will give feedback on the outcome latest by Monday end of business day.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to the account holder:
***:
The contract do not stipulated that a 2GB booster bundle is part of the contract.
We are looking into the request to see if the package can be migrated with a 2GB booster bundle included in the subscription fee.
We will give feedback on the outcome latest by Monday end of business day.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
27 Sept 2019, 10:11We pick that the line is suspended due to sim card ****** for this line, client need to go and do a sim swap on this line in case we can help with the migration request.
Kind Regards,
Alice van der Merwe
MTN
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply27 Sept 2019, 10:11
Official
We pick that the line is suspended due to sim card ****** for this line, client need to go and do a sim swap on this line in case we can help with the migration request.
Kind Regards,
Alice van der Merwe
MTN
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
27 Sept 2019, 13:25Thank you for your patience.
Please note that billing checked the package is correct the other promotion offers a modem with it as per deal sheet provided below.
Please be advised that we have received feedback, we cannot assist with a migration for cell number *** to add the additional 2GB data free of charge due to the package sold to client did not include a modem router only a device, client signed the contract as well agree to this package. This was for the Hauwei P20 Lite. Old year make and model at R249.
The client need to take the complaint further with store manager.
Kind Regards,
Alice van der Merwe
MTN.
Please note that billing checked the package is correct the other promotion offers a modem with it as per deal sheet provided below.
Please be advised that we have received feedback, we cannot assist with a migration for cell number *** to add the additional 2GB data free of charge due to the package sold to client did not include a modem router only a device, client signed the contract as well agree to this package. This was for the Hauwei P20 Lite. Old year make and model at R249.
The client need to take the complaint further with store manager.
Kind Regards,
Alice van der Merwe
MTN.
Best regards,
MTN South Africa's reply27 Sept 2019, 13:25
Official
Thank you for your patience.
Please note that billing checked the package is correct the other promotion offers a modem with it as per deal sheet provided below.
Please be advised that we have received feedback, we cannot assist with a migration for cell number *** to add the additional 2GB data free of charge due to the package sold to client did not include a modem router only a device, client signed the contract as well agree to this package. This was for the Hauwei P20 Lite. Old year make and model at R249.
The client need to take the complaint further with store manager.
Kind Regards,
Alice van der Merwe
MTN.
Please note that billing checked the package is correct the other promotion offers a modem with it as per deal sheet provided below.
Please be advised that we have received feedback, we cannot assist with a migration for cell number *** to add the additional 2GB data free of charge due to the package sold to client did not include a modem router only a device, client signed the contract as well agree to this package. This was for the Hauwei P20 Lite. Old year make and model at R249.
The client need to take the complaint further with store manager.
Kind Regards,
Alice van der Merwe
MTN.
Best regards,
BV
Bradley V's updateReviewer Update
29 Sept 2019, 20:48You people do not listen. My wife upgraded her number, which is ***. I was with her & heard her tell the constant that she wants a 2GB booster added to her package, the consultant ******ed up my wife's contract. & It is still not resolved!
BV
Bradley V's update29 Sept 2019, 20:48
Reviewer Update
You people do not listen. My wife upgraded her number, which is ***. I was with her & heard her tell the constant that she wants a 2GB booster added to her package, the consultant ******ed up my wife's contract. & It is still not resolved!