MTN just would not cancell

One of my contracts has passed the 24 month period and i called on the 5th October to cancel the contract. I spoke to Marvin and was assured this contract will be cancelled and was given a reference no. He advised that i will be billed for R210 at the end of October.My account was debited for R210 which was correct.My account was debited again on 30 November for R211.50. I called again and asked to speak to a supervisor or manager. I was told that it was not possible to transfer the call but will get the supervisor to call me. I then got a call from Richael and vented my frustration and she promised to ensure the contract is cancelled and the R211 refunded to my account. This did not happen, I called my bank and asked them to reverse the fund.My acount was debtied again on 1 December for R210. I not sure who has the time and energy to keep calling a service provider for the same issue. MTM would just not cancel. <br> <br> <br>