Mtn just upgrade my contract without my permission.
<p>My data contract expires in november 2016, a consultant phoned and asked if I want a upgrade I told him no I want to cancel the contract. Today I see I am upgrade to a talk100 package on a data contract, I did not authorise this and have signed no paperwork for it. Earlier this year I also had problems with MTN trying to cancel my other contract, which they said was cancelled and then they bill me at the end of the month again. It took 3 months to cancel that contract. That is the reasons why I don't want to do any business with MTN. I would like the contract cancelled MTN.</p>
Good afternoon Mr Michael Banks
Thank you for your post.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Kindly note that the contract has been cancelled.
Rest assured, it is not our intention to displease you.
Regards
Lungi
REQ:***
Good afternoon Mr Michael Banks
Thank you for your post.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Kindly note that the contract has been cancelled.
Rest assured, it is not our intention to displease you.
Regards
Lungi
REQ:***
Good afternoon Mr Michael Banks
Thank you for your post.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Kindly note that the contract has been cancelled.
Rest assured, it is not our intention to displease you.
Regards
Lungi
REQ:***
Good afternoon Mr Michael Banks
Thank you for your post.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Kindly note that the contract has been cancelled.
Rest assured, it is not our intention to displease you.
Regards
Lungi
REQ:***
Why did I get a account then. I phoned last night and they said nothing has been done as they are waiting for a affidavit and certified copy of my ID which I sent them on the 8 October. They people I delt with are
Samangele Ndimande REQ ********** ,
Sashen Ref ********** 34
Mbali Ntuli Ref ********** 61
Hope this can be sorted out today
Why did I get a account then. I phoned last night and they said nothing has been done as they are waiting for a affidavit and certified copy of my ID which I sent them on the 8 October. They people I delt with are
Samangele Ndimande REQ ********** ,
Sashen Ref ********** 34
Mbali Ntuli Ref ********** 61
Hope this can be sorted out today
Still no reply from mtn, but I must keep on paying for a upgrade I did not authorise. I have email the documentation twice already and still they say they have not received it. But I must keep on paying. just cancel my account and then carry on with the investigation.
Still no reply from mtn, but I must keep on paying for a upgrade I did not authorise. I have email the documentation twice already and still they say they have not received it. But I must keep on paying. just cancel my account and then carry on with the investigation.