MTN JUST SUCKS!!!!!

So... after many attempts of emails, going into a MTN stores, HelloPeter reviews, I can’t mention answered calls because as a telecommunications company, their numbers don't exist (Canal walk MTN in the mall don't even a ph ) as stated on the websites, if you do get through it gets cut or you get sent from pillar to post. I think I've given up on this. On the 24th August 2017 called by a sales person around 10.30 after not too much convincing, I've taken up the offer to upgrade my package. By 11.03 my payment details was updated, by 11.04 my contract was updated! The new ph was to arrive a week or two later. This was supposed to be a gift for my sister... On the 5th of Sept I called to find where this ph is, just to be told it was delivered somewhere in Joburg. But had to be re-dispatched. Someone somewhere forgot to do this process another 2 weeks later this phone still has not arrived. After so many attempts of trying to track this down and many explanations as why this ph has not gotten to me, due to process failures and blah blah blah within this stupid company! (I'm actually surprised they still exist). On the 18 Sept the phone made it to me! But guess what! It was the wrong handset! I then went into an MTN store personally, where the person told me, the only we can resolve this is by cancelling the contract, we'll wait a WEEK, then we can redo this contract in store and have this sorted out... Now, after many attempts of calling again and emailing the ********** addy, as this is the channel it should follow... TODAY IS THE 10 OCTOBER 2017... I get a call from Kabelo Mosimanyane saying: "Hi Miss, I am still trying to escalate this issue and trying to get some traction on the matter. PS: this is what he told me 2 weeks ago as well... Can you tell me where you handed in the phone? We have not received this ph hence this still on going. i'll try and get hold of someone at canal walk now and see if i get hold of a manager there" 2min later, my phone rings again, miss which canal walk is it... as i can't find I number for the store... No, they don't have a number, I’ll send an email and get back to you once they respond. Now someone, please tell me... how should anyone react to this...?

They have all the details, all the reference numbers to the times i have queried this. This will probably just lead to another reference number and another "investigation" that needs to happen, iso f%$%^& fixing the problem... or is this called job creation within MTN???

Let’s see how many Reference numbers we can create this month? I'd actually say MTN and Telkom are in competition to who is the worst?? LOL i can't even say who the winner would be.