MTN - JUST PROVIDE THE SERVICES YOU PROMISE

I would like to convey my disappointment in the poor services that I keep receiving from MTN.

I called in on 10/06/2020 as I bought data from the MTN app, but did not get the order confirmation for the data purchase.

I bought data on the days below:

09/06/2020 - R469 09/06/2020 - R469 06/07/2020 - R469 07/07/2020 - R469 10/07/2020 - R469 13/07/2020 - R469 13/07/2020 - R469 13/07/2020 - R469 17/07/2020 - R469 21/07/2020 - R469

I am appalled at the lack of services and the unprofessional manner in which I am dealt with.

Below are some of the references that I have been provided with:

*** (10/06/2020)

*** (15/06/2020)

*** (17/06/2020)

*** (24/06/2020)

*** (30/06/2020)

*** (07/07/2020)

Ref: *** (21/07/2020)

GWEN – REF: *** (21/07/2020)

The ironic part is that each time I call in and ask to speak to someone of a management level, then I am told that there is, unfortunately, no-one available. Since the first time that I called 10/06/2020, it was explained to me that someone will contact me and that the turn-around is usually 5 days, correct me if I am being stupid, but the 10/06/2020 and today is the 21/07/2020, I would think that the 5-day turn-around has come and gone already. The way I get transferred from pillar to post, highly annoying and a complete waste of time. All I need is to be provided with the "order confirmation", yet funnily enough each time I call in I am having to explain myself all over again. LOL - despite all the explanations I end up at repairs and services. As you call the first thing the agent asks is how they can brighten up your day, how ironic, when all they do is mess people around. The one agent had the audacity to laugh at me over the phone, another agent had the nerve to drop the call, in fact, that is what many of them do, place me on hold only to tell me nearly 40-minutes later they will escalate to the necessary department.

As explained I bought this data from a work credit card, and I need the order confirmation so that the transactions incurred on the card can be cleared by our finance department, but this cannot happen until the "order confirmation" is provided.

I asked for an email address to reach out directly to a manager and was told that this is not possible.

I hope the CEO will get this, he needs to realise how unprofessional some of the agents are. The lack of services they provide as well the complete disregard to the customer. I bet they do not realise how these agents are operating, providing customers with false information, sending customers in the incorrect direction, misleading customers. How is it possible that each time I call, the management is in a meeting and I am promised that I will be called back, but nothing happens.

I have even incurred calls to my own expense trying to resolve the matter.

MTN - I am disgusted in the services received. Your complete disregard to the customer, you lack or no services provided, the ****y attitude of the call centre agents.

I know that nothing will come of this too, your chain of communication sucks! Such a huge business and no-one in a management position is available. The lack of accountability is pathetic.

Let's see what happens, if anyone will bother to reply. Or even call me, which is what I would prefer, because the replies are senseless, having to provide the same information over and over. So why do you bother providing references numbers if the consultants don't even bother reading? The laziness appals me. The manner in which they interrogate the customer. They lack customer services.

Let's see if MTN will bother to react!