Mtn!! Just love the service......NOT..... Failed Upgrade

<p>I was in two minds about staying with Mtn after I found out that I could do an upgrade, my initial move was to cancel my contract. Well after much of a debate I decided to stay and go ahead with the upgrade for another 3 years and boy what a mistake I made. I went on 13 December 2016 to the Westgate store to do my upgrade and I now received my bill for January 2017 and low and behold my bill is exactly the same before my upgrade. I still have to pay for insurance which I did not opt for on my upgrade and the amount of R 699.00 p.m. is still the same price on my old contract. I was under the impression when you sign for an upgrade its a new contract, well I guess not!! I called the contact center today to be told by the agent that yes there is a mistake on your bill and it seems as whoever done the upgrade in December did not do it correctly. I ask well can this be fixed, "O yes it can be fixed, but you have to go to the store that done the upgrade and sort it out with them." This is such great service, such an inconvenience. Why do you even have a call center when they refer you back to the store. I now have to be inconvenienced as my bill is incorrect and probably will never be amended and I have to go the store to sort out my upgrade. I am advising Mtn that I will not go into the store to sort out the error that your *********** staff caused and I want this matter along with my bill to be amended. Should this not be sorted out I will write a post on your Facebook page for everyday that my issue is not rectified. Really Mtn I decided to sign another 3 years with you guys and this is the treatment I get. Thanks for the bad service MTN</p> <p> </p>