1 reviews | Active since Jul 2016
MTN just lost a loyal customer.
<p>I have received my June Statements with absolute shock and dismay . I have considered all possibilities of the increase with regard to my cell phone contract.it is unaccepatble that MTN can issue a bill which is unjustified and inaccurate and expect payment from me. before my upgradeI have never went above 500.00 on my data and after the upgrade I have a bill of 8,594.45 for data usages. Ihave send an MTN complaint and have not received any feedback. I have called 808 and they lodge a query for me and I just received data usages but not which app or IP address that I have used. Today I received an messages on my phone saying that my invoice have been investigated and the charges have been validated and are valid and correct as received from the network directly from the sim card. how is this possible as I cannot pay this bill as it is not within my affordability.</p>
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that the matter has been referred to the management team of billing division for their attention. Please be advised that the turnaround time for the report to be retrieve and sent to you is 3/7 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that the matter has been referred to the management team of billing division for their attention. Please be advised that the turnaround time for the report to be retrieve and sent to you is 3/7 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
