MTN just ignores customers

I logged a complaint on this site earlier this month and MTN said they would resolve it. I have since had no communication from them.<br> <br> The following reference numbers are applicable: ***1<br> ***<br> REQ:*** - MTN Complaints Management Team<br> <br> My original complaint reads as follows: <br> <br> I migrated my contract to prepaid on the 8th of November at the Clearwater Mall MTN SP. they informed me that a last debit order will go off on 30 November even though I haven't used the service. I received an email from their retentions department on the 11th of November pleading that they cant afford to lose business etc and that I should reconsider. On 31 December another debit went off my account. I have since tried talking to them and they say that the migration never happened!!! I called my bank and cancelled the debit order with them and now MTN says I have an outstanding balance!!! This is impossible, the sim has not been plugged into a device for 3 months!!!<br> I have spoken to Ismail Kamwendo and Dineo and Matilda Dlamini at customer services<br> <br> I REALLY hope this post helps get things resolved.<br> <br> Please call me on my mobile number to confirm the situation as it stands!