1 reviews | Active since Sept 2016
MTN just don't care
<p>Cellphone contact was ********** taken 13th of January 2016, USD ********** . SAPS/CAS/505/8 Middelburg. Mtn keeps debit my account on the 25th to date. Matter reported to MTN on the 13th of August 2016 to date MTN has not give me any feedback and indication when my money will be returned to me. I have to keep making calls and driving to the store to hand paper work. I also have posted on mtn Facebook page and all they can say is there will revert to their ***** department. </p>
Good day Rishaan Rajkumar,
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Rishaan Rajkumar,
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********