MTN just doesn't seem to care....

On 6 FEBRUARY 2021, I visited the Northridge MTN store to Transfer my deceased Fathers contracts that were debited from the Business accounts to our personal bank accounts. The consultant Johan Aucamp assured me that all the Contracts were transferred successfully, however, there was large debit from the business account as well as from all our personal accounts. Also, the paperwork was not complete to either confirm the transfers or banking details, I inquired on a second visit, and also via e-mail to receive the proper documentation, however Johan did not provide it. I contacted Johan to bring to his attention the situation, after several days without any feedback, I e-mailed MTN manager Marc van den Berg, and Suzette Cox. Marc assured me that they will give my query attention and provide me with feedback, however, there has been absolutely NO FEEDBACK to date. At this stage I feel I should never have attempted the transfers as all the issues originated thereafter. The absolute lack of attention is astounding. I fear, there might not be a solution as I have been made aware that I should personally contact the help center, instead of Mr Aucamp, or Mr van den Berg resolving their own issues. I do not have the luxury of time to keep on inquiring as to how MTN is progressing with resolving this issue, there has been no guarantees that this double debit order cycle will not be repeated, in fact there HAS BEEN NO COMMUNICATION AT ALL!!!!!!!!!!!!! This is by far the poorest service I have ever received from MTN. I feel like cancelling all my MTN contracts and supporting a different service provider.