MTN just doesn’t give a dam!! 0 for customer service

Nearly 20years with MTN- you go through entire client verification process. I have made 3 attempts to call retentions only to be placed on hold for 20min a time, sending 3 emails to customer care to ask someone to assist me- I speak to Vernon @ customer care saying he would stay on hold with me until I get through to relevant person at Retentions that’s 25min later. I would like to upgrade my handset. Please wake up MTN!!!!

#MTN #MTNcustomercare #useless

Just bought a new one instead from the #iStore