RS
Roxanne S
1 reviews | Active since Jul 2016
07 Jul 2016, 06:44
MTN just doesn't reply!!!
<p>I have mailed MTN countless times regarding an invoice that is being sent to us which is not meant for us</p> <p> </p> <p>our company is label techniques and we are recieving the invoice for account C ********** which belongs to someone not associated with us in the slighest and we no longer want to recieve these invoices </p> <p> </p> <p>we also want the invoice associated with account/number ********** 446 to be emailed to us monthly to ********** as we do not want to have to go online to recieve them </p> <p> </p> <p>I also need all the invoices from when MTN took over Autopage to be sent to ********** as we have not recieved a single invoice since Autopage closed </p> <p> </p> <p>We would also like to know what our account number is for this line as we were never informed of that either </p> <p> </p> <p>LASTLY, I emailed 2 weeks ago for assistance regarding a transfer of ownership which as usual , was ignored </p> <p> </p> <p>I would like one person assigned to assist me with our queries as we would like to open new lines but will not until our issues are resolved </p>
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Replies (3)
MTN South Africa's replyOfficial
08 Jul 2016, 12:26Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the business division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply08 Jul 2016, 12:26
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the business division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
RS
Roxanne S's updateReviewer Update
11 Jul 2016, 08:23Hi
When can i expect to recieve feedback?
thank you
RS
Roxanne S's update11 Jul 2016, 08:23
Reviewer Update
Hi
When can i expect to recieve feedback?
thank you
RS
Roxanne S's updateReviewer Update
20 Jul 2016, 07:28I am still waiting for someone in the management team to contact me and assist me with my issue , the team who emails are useless and literally do not understand a **** thing
nevermind the fact that they take a week to reply
MTN is pathetic
RS
Roxanne S's update20 Jul 2016, 07:28
Reviewer Update
I am still waiting for someone in the management team to contact me and assist me with my issue , the team who emails are useless and literally do not understand a **** thing
nevermind the fact that they take a week to reply
MTN is pathetic