1 reviews | Active since May 2013
MTN just doesn't CARE!
Interesting that MTN has an email address: customerCARE, when there is NO caring involved. Early Monday morning, 29 June, I sent an email to [Email Removed] to cancel my contract with immediate effect, and since then I have not heard a word from them... I sent follow-up emails, but did not even receive an automated response with a reference number confirming their attention to the matter. I tried calling their call centre, but after hanging on for more than 20 minutes, I just gave up! Yesterday I sent another follow up message requesting a response before close of business otherwise I will go to Hello Peter... I can see the email was read, as I have 'read receipt' activated on my emails. They once again did not bother to respond. Hence the reason for this complaint. THIS IS NOT ACCEPTABLE!!! THIS IS NOT CUSTOMERCARE!!! If I don't get a response today, I will take this matter to other media platforms as well.....
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service, it was not our intention to displease you in any way.
Please note that your contract will only end in December 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
* The balance of the handset/device value based on the remaining months on the contract (R 339.93)
* 1 month subscription (R 159.00)
* Usage fees on the current invoice (R 174.99) Please note that this figure may increase as this is invoice has not been finalized.
Should you still wish to proceed with the cancellation kindly visit any one of our stores for assistance, alternatively please call our contact centre on 808.
Kind regards
Letumile
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service, it was not our intention to displease you in any way.
Please note that your contract will only end in December 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
* The balance of the handset/device value based on the remaining months on the contract (R 339.93)
* 1 month subscription (R 159.00)
* Usage fees on the current invoice (R 174.99) Please note that this figure may increase as this is invoice has not been finalized.
Should you still wish to proceed with the cancellation kindly visit any one of our stores for assistance, alternatively please call our contact centre on 808.
Kind regards
Letumile
REQ:***
Best regards,