MTN just do not care!

They just do not care, they know you can do nothing, and I’ve been with MTN for 30 years now! I paid for my new Router and Contract, it would just never activate, after going to the store (70km away) x3 and phoning into 135 5x, and every time a different reason, with the answer, wait another 2-24 hours! They say I should have been RICA’d at the store and I now must go back again and start everything over! I finally requested to speak to a manager at the call centre, they keep me on hold for 37min and then drop the call. I hate these people!