VM
Valentine M
1 reviews | Active since Apr 2014
08 Jul 2015, 14:22
MTN just deducts airtime with no usage from phone
MTN just deducts airtime with no usage from phone. MTN has a strike and it seems even those who are at work are on a go slow. I called in to query their service and surely it is ****. I wonder how they even maintain a license with such service. Recharge a phone and get all your airtime used with no usage. When you query them they say I have been online since morning. When I tried to access the internet it was busy showing me you have no funds. I would dial *141*1# and got response that I still had data and airtime. I need my 20mb back and the airtime remaining.
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MTN South Africa's replyOfficial
23 Jul 2015, 23:17Hello valentinebiz,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
Please allow us to investigate your airtime depletion. We will need to check what services were accessed, the device being used and if multiple sessions were intiated by yourself that might have depleted your airtime.
We will touch base with you as soon as we get feedback on the investigation logged.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
Please allow us to investigate your airtime depletion. We will need to check what services were accessed, the device being used and if multiple sessions were intiated by yourself that might have depleted your airtime.
We will touch base with you as soon as we get feedback on the investigation logged.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Jul 2015, 23:17
Official
Hello valentinebiz,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
Please allow us to investigate your airtime depletion. We will need to check what services were accessed, the device being used and if multiple sessions were intiated by yourself that might have depleted your airtime.
We will touch base with you as soon as we get feedback on the investigation logged.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
Please allow us to investigate your airtime depletion. We will need to check what services were accessed, the device being used and if multiple sessions were intiated by yourself that might have depleted your airtime.
We will touch base with you as soon as we get feedback on the investigation logged.
Regards
Tim
MTN Complaints Management Team: REQ:***