1 reviews | Active since Nov 2010
MTN Just changes contract of own accord
We are now coming to the 6th day since I reported an issue with my Broadband.<br> MTN just decided to change my contract, which is annoying enough, but no one seems capable of just reinstating the original contract. <br> Every day I have to phone back in to get an update and get promised it will be resolved in 24 hours.<br> I have also requesed to speak to the supervisor dealing it but I am refused.<br> Each time I have requested a call back, and I am yet to be called.<br> Check details on reference ***.<br> <br> I expect a resolution by Friday 4th December else I will need to head down the road of Ombudsman as clearly MTN is not living up to the claim of registered SERVICE PROVIDER, as I am getting none.<br> <br> Very ****ed off.<br> Gareth
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the upgrade has been reversed for cell *** however we pick up that the package has not been converted back to the previous package.
We have sent the request to the MTN Direct Supervisors to assist with the change to the old package Broadband Lite Sub Fee.
We will give you feedback on Monday afternoon.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the upgrade has been reversed for cell *** however we pick up that the package has not been converted back to the previous package.
We have sent the request to the MTN Direct Supervisors to assist with the change to the old package Broadband Lite Sub Fee.
We will give you feedback on Monday afternoon.
Kind Regards,
Alice van der Merwe
***