MTN - JUST CANCEL THE CONTRACT PLEASE

Good day

I have been trying since December 2017 to cancel this contract number: ********** 511.

In December 2017 around the 27th of December 2017 I went to Parow Centre Branch opposite Clicks and spoke to someone lady who took all my info because their system was down and she told me she will forward my cancellation request to MTN.

After my return from December leave/holiday I followed up with the MTN call centre; the agent told me; I cannot cancel until talk to someone from legal department; since I was told to MUST first talk to a legal team person; I waited to be contacted as she took my information in order for MTN legal department to call me. I waited and NEVER received a call but in the meantime MTN just continue billing me... NOT FAIR! I called on several occasions spoke Anna Shibambo; spoke to Lerato on 12.04.2018 and Gertrude and a credit controller named Olga who were ALL *********** to assist me. at MTN If the call centre staff can't help you; they just hung up the call due their incompetence then I need call back only to be verified if I'm the right person but they cannot assist me; ALL MTN CALL CENTRE AGENTS only does verification but they CANNOT assist a client. The branch manager from Mutual Park branch in Pinelands Cape Town attempted to assist me but she couldn't help me. I'VE BEEN BATTLING TO GET THIS CONTRCAT CANCELLED AND MTN MUST KNOW I'M NOT GOING TO PAY ANYTHING MORE THAN THE LAST CONTRACT MONTH - ANYTHING OUTSTANDING UNTIL THE DECEMBER BILL IS WHAT I'M PAYING THEM BECAUSE I CANNOT BE LIABLE FOR MTN STAFF'S INCOMPETENCE AND FEEDING ME THE WRONG INFO I'VE SENT SEVERAL EMAIL TO ********** and ********** PLEASE CALL ME URGENTLY AS I WANTED THIS ACCOUNT CANCELLED IN DECEMBER 2017 ALREADY.