MTN- JUST A TERRIBLE NETWORK PROVIDER

To Whom It May Concern

Good Day

I have been a loyal customer of MTN for many years.

I have two Sim Card contracts, which R228.00 is deducted from my account every month with no fail.

With that R228.00, I receive R100 airtime and 125mb of data for each sim card.

However, I am very disappointed and extremely upset that my airtime and data has depleted within hours of receiving them, on both sim cards.

In previous months, it will deplete within a day or two.

Today, it has vanished within hours, just by using Whatsapp and Facebook for less than an hour.

I do not understand why, and the consultant can only but tell me that I was using the internet. What a ridiculous excuse. As I spoke to an agent then a team leader I am still waiting for a call back as he promised Questions I asked about my contract was not answered 1 when is my contract ending ? 2 when was the last time I took a handset with MTN ? 3 I only have the sim cards but no one calls with upgrading on sim cards or cell phones 4 I was told that my contract ends 23th December 2018 ? please explain to how when did I agree with this year 2016 according to a 2 year contract please I need feedback on this matter I have had enough of MTN and it’s ridiculous fees and charges. I definitely want to cut all ties with MTN immediately.

Please cancel all my contracts with MTN with immediate effect. I do not want anything from MTN ever.

Mr Mutrie