MTN ? Just a bunch of *****s ,***** and ******* .

I took out a contract with MTN which ended November 2020. Up till this day they are still debiting money from my account. I have went into multiple MTN stores around Cape Town looking for assistance and could not be helped . I was advised to contact a 135 number from the contract phone which i then did. I called that number on several occasions and each time it took me about 2 hours to get through to the correct department that would then be able to handle my situation. The first time i finally spoke to somebody they gave me all the terms and condition of cancelling and advised me the contract is now cancelled and the end of the month i will be deducted a fee of R110 as the last charge. This was in December/January. I thought it was sorted just to see the end of February they deducted again. I went through the horrible process of getting hold of the correct department through the 135 number again and they advised the contract was never cancelled . I told them to then cancel it which they then agreed to do and again advised ill still be charged at the end of the month because of some sort of terms and conditions which i was not happy about but still agreed . It is now July and they tried taking triple the amount out of my account but was not able to because i did not have enough funds in my account. I went into store once again on Friday the 2nd and demanded somebody in store call for me because this was getting nowhere . could not get hold of the department and had to just leave it. Finally i went into store again today to try again. I waited 45minutes to get hold of the correct department and got in touch with with a lady named Thabi . To summarize our 1 hour phone call. She advised me my contract will not be cancelled as i have an outstanding balance of R361 and theres nothing she can do about it . I was advised by her to pay it first then they will cancel my contract. I did not agree to this because my contract ended in November and its been an extra 8 months of MTN taking my money without permission even after i called several times to cancel and Thabi the agent confirmed to me that she could see on her system i called in November and February and other times to the retention department for a cancellation . To end the call i was advised to wait another 7 business days for a ticket to be logged to see if the R361 can be disputed so that they can cancel my contract . Noting about the other 5 months worth of money that thy took from me. Thabi advised me she said in the ticket she filed that my number was put in so they can call me and that she advised in the ticket to try and credit my money back and dispute the amount owed and a few other things . After the cled i spoke to the store Manager of the store i was at to ask if she can check the ticket the agent in the call center logged and all the ticked said was "low priority level 3" and something else saying "moderate priority level 4" . Nothing about My money they took from me or any detailed description that we had n our 1 hour conversation.

Im to a point where I'm absolutely disgusted with MTN Retentions department and the fact that such a big company has a Pathetic way of robbing people and customers who actually support them and pay them money when its due. Ive never came on Hello Peter before about anything, but MTN has really manipulated and **** and ****** from me . Their agents said they cancelled my contract after the 24 months but still kept *****ing from me for another 8 months.

So well done MTN . This is not the last you will hear from me.