MTN - JUNK STATUS
<p>I have been trying for the past 3 days to get through to speak to a call centre agent for MTN, with absolutely no success. The voice recording has been saying since Sunday, 2 October 2016 that they are receiving high call volumes, which I can tell you now is bull ****! The phone call is cut off at times and one is just not able to speak to any human being working there! Patetic to lie to your clients like this!</p> <p> </p> <p>hat is happening MTN are you closing down? Please tell me so that I can change to another service provider before it is too late!</p> <p> </p>
Good day Elizabeth,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention. I have tried to call you but there was no response. Please advise what your query is in relation to in order for us to assist you further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
Good day Elizabeth,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention. I have tried to call you but there was no response. Please advise what your query is in relation to in order for us to assist you further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
HI Peggy
For some reason I am also having trouble with getting phone calls. and this morning i received whatsapp messages even though all my data was finished and I had no airtime ... this does not make sense and further not your excuse that there are high call volumes received at the call centre. I just don't believe it! Sorry, but I am frustrated and annoyed with MTN, whom I have supported since cellphones came to RSA.
Further I have loaded data of R25 (200mb) just to get a message saying that it will only be valid for 1 day. I have not loaded any airtime or data since 2 October 2016 so that I can sort this out with the call centre!!!! but even to date I have not been able to get through to the call centre.
HI Peggy
For some reason I am also having trouble with getting phone calls. and this morning i received whatsapp messages even though all my data was finished and I had no airtime ... this does not make sense and further not your excuse that there are high call volumes received at the call centre. I just don't believe it! Sorry, but I am frustrated and annoyed with MTN, whom I have supported since cellphones came to RSA.
Further I have loaded data of R25 (200mb) just to get a message saying that it will only be valid for 1 day. I have not loaded any airtime or data since 2 October 2016 so that I can sort this out with the call centre!!!! but even to date I have not been able to get through to the call centre.