MTN Johannesburg and Rewards Co

My colleague has been on the phone with the MTN call centre and Rewards Co, for the past month. She got a new phone and a new contract with the network for the first time in her life (she wanted to give them a chance). She wanted to change the phone for a different one. The phone never reached her to date, it's apparently gone in for repairs to the warehouse. The bill has been debited from her account, but she's never seen or activated this phone.

After almost a month,she is then told her reference number was wrong, and had a new one issued.

Either give her the phone FINALLY, or stop *****ing her hard earned money, without her enjoying the benefits for it.

Turn around this disgusting service.