JP
June P
1 reviews | Active since Mar 2009
01 Mar 2016, 15:14
MTN / JET refusing to honour warranty
As per my last complaint on Hellopeter. My son's Blackberry Curve 9320 was sent to MTN from Jet - Cresta, to be repaired / replaced as the phone is still under warranty. The phone was sent in to MTN via Jet - Cresta on the 30/01/2016. It is now over a month and I would like to know where the phone is? The IMEI of the phone is ***. I demand to know what is going on. This just shows the pathetic service from both MTN and Jet - Cresta and blatant disregard of informing regarding the status of the phone.<br> <br> <br>
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MTN South Africa's replyOfficial
01 Mar 2016, 15:45Hello naru2006,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the store management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the store management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply01 Mar 2016, 15:45
Official
Hello naru2006,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the store management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the store management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***