AC
ANTON C
1 reviews | Active since Mar 2015
03 Mar 2015, 12:41
MTN JEFFREYS BAY IS USELESS
I upgraded my phone contract on Sunday the 1st of Martch. My sim swop went threw and everything was fine.<br> On Monday my phone was softbarred and the consultant told me its my sim swop that failed. After I used my new sim card in my new phone. So that was a lie. I have been struggling 2 days to get my phone on again. Costing me money to call the useless store and paying for something that i cant use.<br> <br> The phone cover they gave me fits my phone. But if I want to charge the phone or put my aux in, I must take the cover off. So I have no use for this cover.<br> <br> I regret that I upgraded. I want to cancel my contract !!
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MTN South Africa's replyOfficial
05 Mar 2015, 10:11Hello Anton***,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your number was activated on the 4th of March 2015. Your number was suspended because the credit limit set on the account had been reached. Upon approval of an account a credit limit is loaded to your account. This is in accordance with the National Credit Act which is in place to protect you as a customer.
May you kindly take the phone cover back to the store so that they can check it for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your number was activated on the 4th of March 2015. Your number was suspended because the credit limit set on the account had been reached. Upon approval of an account a credit limit is loaded to your account. This is in accordance with the National Credit Act which is in place to protect you as a customer.
May you kindly take the phone cover back to the store so that they can check it for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply05 Mar 2015, 10:11
Official
Hello Anton***,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your number was activated on the 4th of March 2015. Your number was suspended because the credit limit set on the account had been reached. Upon approval of an account a credit limit is loaded to your account. This is in accordance with the National Credit Act which is in place to protect you as a customer.
May you kindly take the phone cover back to the store so that they can check it for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your number was activated on the 4th of March 2015. Your number was suspended because the credit limit set on the account had been reached. Upon approval of an account a credit limit is loaded to your account. This is in accordance with the National Credit Act which is in place to protect you as a customer.
May you kindly take the phone cover back to the store so that they can check it for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,