Mtn jabulani mall consultant plan day light ******* in front other customers

I took a contract phone with mtn store on the 24 july 2018 at maponya mall, so the phone started to freez overheat and bending then i call mtn customer care line they advice me to go to the nearest mtn store, i went to jabulani mtn store and find the consultant solomon and i explain the problem with the phone he said were did i took the contract i said maponya he said i must go to maponya as the phone is less than six month old i explain that customer care said any nearest store he said he wont help me i call customer care again thy still said any nearest mtn store he said to me maponya and jabulani are not same franchise so he cant take it there was a lady called lerato she then help me while she was busy helping me the other customer wearing avhatakali cleaning service uniform with a broken phone screen saying she just took the new phone last week and its broken and the phone dont have insurance lerato laugh and say to solomon thats my customer, solomon said to the lady he will prepare insurance paper cause the phone is still less than a month old so that the customer will claim that phone as stollen phone imagen they cant help me but they can plan roberry infront of me jesus how is people. As lerato helping me i confronted solomon about him doing day lite roberry planning to sign insurance so that the lady can claim her phone as theft after a week or 2 weeks i end up taking them pictures , lerato was about to finish solomon said he will make sure that i dont get a new phone and my complain he will make sure it delays i said to lerato bring back my phone ill see what to do with my phone I am a customer i dont care about the franchise store im seeing mtn store not mtn franchise store i need a service from mtn ********** 700 for any follow up