Mtn Jabulani Mall

I went to the store on monday to do a simple sim swap, I was told to do it via 135, and it will take 24 hours ,I bought a sim card and did what I was told, I checked on tuesday stil nothing, I went to the store to query it and the service there was appallling to say the least, the consultants went as far as leaving me and assisting another lady from shoprite while iwas speaking to her,without even acknowledging me sterring her in the face, she just laughed, I explained to them that the last time I did the simswap the supervisor was very helpful and it took 2 hours and I was back online,so why is it taking so long its now 25 hours and I them took to twitter to ask for help howver nothing came of it, one consultant was even on her phone disregarding my frustration, she told me I should come between 9am and 11am so I asked should I now wait for 48hours , I asked can I get help now I guess it was around 4pm and she dsaid I need to wait for tomorrow, they not even wearing name badges so that shows the level of care to clients, I am really annoyed at the level of customer service from this brand, they do not respect client and they forget we pay their salaries, I told them I will not leave until my issue is solved and they saw the anger and finally one lady called the supervisor in his cellphone who tried to help me howver I knew thay he was buying time and getting rid of me,I am so frustrated so after the sim swap is done I am leaving the brand I cannot be treated like a peace of ****,