KI
Kyle I
1 reviews | Active since Dec 2018
04 Dec 2018, 21:24
Mtn IVR no help
I took a contract 2 weeks ago with Mtn and received my Sim and modem today... No cell number was given to me when I received the package.. Your IVR is hopeless... You cannot go past the first set of questions if you don't have a cell number... I tried calling from a friend's mtn number and there's absolutely no help there with Sim activation... So what do I do without a cell number? Very poor experience especially waiting for 2 weeks for this to arrive... Please call me back with a solution or else I'm paying for this blady thing
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Replies (3)KI
Kyle I's updateReviewer Update
05 Dec 2018, 13:07Paying for something that doesn't work.... Now I'm angry
KI
Kyle I's update05 Dec 2018, 13:07
Reviewer Update
Paying for something that doesn't work.... Now I'm angry
MTN South Africa's replyOfficial
06 Dec 2018, 06:54 Good day Kyle
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply06 Dec 2018, 06:54
Official
Good day Kyle
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
07 Dec 2018, 10:12Good day Kyle
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation you confirmed that your Sim card has now been activated and it's working.
Rest assured, it was not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation you confirmed that your Sim card has now been activated and it's working.
Rest assured, it was not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply07 Dec 2018, 10:12
Official
Good day Kyle
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation you confirmed that your Sim card has now been activated and it's working.
Rest assured, it was not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation you confirmed that your Sim card has now been activated and it's working.
Rest assured, it was not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,