FM
Fanele M

1 reviews | Active since Mar 2019

23 Mar 2019, 12:21

MTN Itermise Biling

Very upset and annoyed with such poor service- actually poor service is better- No Service at all. Monday the 05th March- i requested an Itermise Biling for one of my 3 lines i have with ****** MTN- yes i have 3 lines with them- which i pay in full every month- but they simple can not provide me an Itermise Biling??? that i will pay for as well. Why having something if you know you cant provide it? i called in more than 5 times and each time i come across someone who tells whatever they really like to say at that time- no one tells me the same thing as previous consultant (to show reliability and correctness of their service)- today 23rd of March, Im damn still waiting... went to twitter @MTNzaservice , who ever it was said- give me 24hrs you will have it- probably they meant 24 months... whats the hell MTN you can not give me my Itermise Biling while Im f....ng paying your contracts each month? is it hard to ask? Can someone get to work and send me ITB or i must keep calling your careless consultants? just like your company? pathetic, stupid, careless- just absolutely annoyed at you guys- so so so poor!!!!

simple NO SERVICE and how annoying? there are other much better Networks out there...

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 Mar 2019, 10:26
Official
Good Day Fanele

Thank you for your post.
  
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
            
As per our telephonic conversation, kindly note we are attending to this matter and will revert to you with feedback.
 
We would like to assure you that it is not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
    
Warm RegardsBrendah LangaComplaints Management team