MTN itemised billing not received

<p>Ever since MTN took over from Nashua mobile in Nov 2014, we have been charged R22/mo for itemised billing. However the catch 22 is that since we have not received an itemised bill, we could not see this charge!</p> <p>I discovered this when I went to look at our online account in May 2016. I went into the Fourways MTN branch in May 2016 and showed the bill that we receive to Kenny. He confirmed this was not an itemised bill and opened a case for me ( ********** ).</p> <p>Then our case has dropped into the MTN abyss. We have wasted hours of our life going back to their Fourways shop and telephonically to MTN when we were issued another case number. At the end of 2016 I saw that we were still being charged the R22. Repeated Tweets to MTN result in the same canned response that my case has been sent to the billing department.</p> <p>I warn all of you to check your online bill to see if you are being charged the R22/mo and not receiving this service!</p>