VD
Vivian D
1 reviews | Active since Aug 2016
15 Aug 2016, 10:06
mtn itemised billing
<p>My limit was increased from R200 toR 2600,and when I query that from mtn I don't seem to get positive feedback.my no ********** according to them a cellphone was used to increase the limit on the 4th.iam disputing this as this simcard is currently in a router not cellphone.According to MTN calls were also made no security check with regard to limit was communicated with me.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Aug 2016, 12:53Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our online discussion you have mentioned that the sim card has been in Laptop and not your device. Our tracking system reflect that the sim card was placed in 2016-07-07 (IPHONE 4 (A1332)/iPhone 4 APPLE) and 2016-07-05 (MODEL/SM-N9005/SM-N9005 Galaxy) the system do not pick up that the sim ard was placed in a modem.
The system reflect that the usage limit was placed on R0.00 by MTN and then on the 4-7-2016 at 10:48 the usage limit was changed by the user of the device at on the same date the limit was placed by MTN . MTN has changed the usage limit back to R0.00 on the 5-8-2016 at 07:30.
The billed data usage start from the 6-7-2016 up to the 12-7-2016. This times reflect that the sim card was in the device. and the volume used is high.
With this package you do not receive any data only rand value airtime.
The itemized billing report has been sent to you for the extra data usage.
The data charges are valid. No calls made on the sim card.
It is the client responsibility to monitor the usage.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply15 Aug 2016, 12:53
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our online discussion you have mentioned that the sim card has been in Laptop and not your device. Our tracking system reflect that the sim card was placed in 2016-07-07 (IPHONE 4 (A1332)/iPhone 4 APPLE) and 2016-07-05 (MODEL/SM-N9005/SM-N9005 Galaxy) the system do not pick up that the sim ard was placed in a modem.
The system reflect that the usage limit was placed on R0.00 by MTN and then on the 4-7-2016 at 10:48 the usage limit was changed by the user of the device at on the same date the limit was placed by MTN . MTN has changed the usage limit back to R0.00 on the 5-8-2016 at 07:30.
The billed data usage start from the 6-7-2016 up to the 12-7-2016. This times reflect that the sim card was in the device. and the volume used is high.
With this package you do not receive any data only rand value airtime.
The itemized billing report has been sent to you for the extra data usage.
The data charges are valid. No calls made on the sim card.
It is the client responsibility to monitor the usage.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,