MTN it's a disaster.

<p>On 27 Jan 2016 my account was topped up with R180 of airtime. On the 30th Jan I couldn't make calls and was informed that I needed to recharge, so I checked my balance only to find that I had R0.00 airtime. I called 173 and I was told by a consultant that I had a balance of +-R40 remaining; I enquired as to why I couldn’t make calls if that was the case and no reasonable answer was given. Then I enquired about my balance as to why it was +-R40 and was informed that I was on the internet hence my airtime was depleted.</p> <p> </p> <p>I was surprised cause before going to bed on 29 Jan 2016 my airtime balance was R167, with data of 71MB. The consultant informed me that it would mean that my balance hadn’t updated by the time I checked it.</p> <p> </p> <p>It’s funny that when you don’t have airtime or data you can’t browse the internet but when you have both the system doesn’t update the balance immediately and only does it later and the following day your balances I different.</p> <p> </p> <p>I called 173 again on the 31st Jan 2016 around 22H00 and it took them 20 min to answer and the consultant that I spoke to was a lady and she was rude to a point that she **** to me that she would transfer me to someone who can help me out at the “data department” (which I hadn’t heard of but thought it was a new thing) only to learn that she is lying, she only put me back on hold to await for another consultant.</p> <p> </p> <p>If this is the type of services that MTN provides to the customer then it is very disappointing. Even yesterday I bought airtime but couldn’t make calls as I had “insufficient funds” yet I had just bought airtime.</p> <p> </p>