SG
Shanelle G

1 reviews | Active since Aug 2010

10 Dec 2015, 08:03

MTN - it must come to an end

I am shocked that MTN has managed to retain a base size of customer that they currently do. And I am disgusted with myself for moving from Vodacom to MTN - it's been a case of better the devil you know than the devil you don't. I signed up in Oct 2015 - since then I have had daily dropped calls issue: re to my previous HelloPeter complaint whereby I received a half thought out response despite me providing the information I needed. I still have dropped calls every day and this is just adding to my cell phone bill.<br> to summarize my issues:<br> - No invoice received despite me being billed and requesting this <br> - Daily dropped calls <br> - Incorrect data allocated to my account<br> - Unable to use self service<br> - Purchased 4x data bundles and have received 1 (I used the USSD option yesterday after chatting to your agent and not getting a confirmation SMS when she allocated it)<br> Its only been 2 months MTN and I feel like this journey must come to an end. I have given you enough 2nd chances.<br> I'd like to proceed with cancelling my account (with no charges being app****!) as there has been a complete lack of service delivery of any kind.<br> <br> There really isnt enough space here for me to summarise.

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Dec 2015, 10:30
Official
Hello Shanelleg,

We sincerely apologize for any inconvenience caused as a result of this.

Kindly be advised that the account has already been migrated to prepaid.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Nompumelelo
REQ:***