MTN *******/iStore Table Bay incompetence

I am only giving 1 star as there is no option for zero. Long story short. I went to iStore Table Bay to open a new contract and move from Vodacom to MTN, but keep my number. It 6 hours of my time in that store to get this contract only for it to be done incorrectly. They did create the contract on my existing number they created a new number and said MTN has to port me. Which was the incorrect procedure. iStore acknowledged their mistake and said the contract would be cancelled and I have no need to worry about debits going off my account. Needless to say come 1 January 2026 my account is debited then again on 1 February 2026. So now it going on 3 months of fighting with iStore and indirectly through iStore with MTN to receive a massive cancellation fee invoice from MTN of R33,252.77 which they will debit off my account on 1 March 2026. This is absolutely not right or fair as it was NOT buyers remorse as iStore owned up to their mistake and have it on email. This should not be at my cost or my time at all nevermind the fact that I have to not loose my cool at all and just let these people basically ***** from me. This was supposed to be resolved last year end November, but here I am still stressing out. And no one that I reach out to actually keeps me in the loop or helps for that matter. I actually don’t know what to do cause if that debit goes off it will just bounce and give me a bad credit score rating. I am a stay at home mom with a small monthly allowance. I can’t believe this is allowed with the consumer act in top of ownership of the mistake by iStore Table Bay.