MTN & ISTORE SERVICES

Hi Guys.

Note sure if this note will reach out to anyone from MTN . I have been with MTN for over 10 years as customer.

For since december last year , i am receiving a very ****ty customer services. Last November i took extra contract of iphone through apple store as i was avoiding queues from MTN shop and sign up to pay monthly 1319 plus 169 previous data contract which comes to 1488 per.

Since December last year i have been receiving crazy invoice of 1888 every month. I have been calling MTN and all i could get , take your contract to apple store to liaise with MTN as there is nothing they can do for me.

I have been going up and down with istore century city with agent/Managers and all i was getting were lies that we have escalated with Senior Manager at MTN to fix the issue , nothing serious happened.

Mid March i went to MTN store in century City with my phone contract and interact with an agent who confirmed that there is a mistake and promised me that the invoice of April will reflect correctly and your due paid back to you.

On the 20th of April, i receive the same bill of 1888 instead of 1488 . I sent mails to the agent that i dealt with as i had his emails and never received a response then i decided to go to the bank to have the money revert back into my account so when i get called from MTN then i can explain the issue and have it resolved.

From there i start getting SMSs of your debit order has been changed to cash payment which i dont have time for until yesterday my MTN services has been suspended and funny enough MTN has debited my account this morning , taking another 1888 from my account again while MTN is owing me 2000 and service remain suspended.

Here is my proof and sorry for this long note.

Ilula service req:1-*** Rem Req:REQ***

The above refs were closed by MTN without resolving the issue . Question how can two big companies MTN/istore ***** from a customer? i am tired of this situation and hope this get attended and resolved.