MTN Issues again.

They called me and sent me an Invoice with a breakdown of the outstanding balance and asked if I wanted to settle in full to continue with the contract or terminate the account pay a deposit and do instalments.

I asked them to terminate the account because I cannot afford the full amount. The lady advised me that they will billed me for early termination, and I said that’s fine.

After a few months of instalment payments, I was able to settle the last of the balance on 2017/10. I then received a confirmation document from Munnik Basson Dagama Inc that my account was settled. The total came to just above R 9 000 that I paid. Even after settling my account, my numbers were still suspended and I did not receive the data, airtime or anything, basically paying R 9000 for nothing (no service), but I said nothing because it would again take forever to get this resolved.

I sent the confirmation document to MTN Legal “cim_legal” as advised by Munnik Basson Dagama Inc, I received an automated response stating that they will contact me within 48 hours. ”It has now been 8 months still nothing”.

Today (27/06/2018), I app**** for a credit limit increase on my credit card and was declined because MTN flagged me on my account and says that I still have money outstanding on my account. So I called MTN and they said that I still have R 1800 outstanding om my account and last payment that they received was 2017/10 so I tried telling this woman that it has been settled and that I have sent the doc etc and all she can say is please send us the documents from MBD again because we don`t have the documents from 2017 anymore, So I did.

I guess it’s a waiting game again! until I call them again.

Can anyone give me advise on what my next steps should be?

Thanks.