MTN issues
<p>My contract amount is usually between R1000 and R1500 and in extreme cases R1900. Then one month mtn billed in an amount of +R5000 which they say was for data used. My total bill is now standing at about R9000. What happened to my limit? I asked them by phoning 808 to please check my account because I believe they made a mistake. They said it will take approximately 1 week. I had to phone them back 3x before they told me " sorry sir your account is correct" </p> <p>I don't think they even bothered to check. I went to our local mtn store but they also say they can't do anything. I will be visiting our MTN store again today and will not leave untill it's sorted out. I've been a client of theirs for about 13 years now and never had a problem until now and if they can't help their clients then I don't want to be with them anymore. They started going downhill after being caught out abroad.</p>
The number in question is ********** 930
The number in question is ********** 930
08/02/2017 and still nothing!!
I think I must start a "MTN MUST FALL" campaign. Their one star must now become a -1 star.
I even contacted them via email (Ref [# ********** 1]) and even here they do not awnser your question/s.
Can't go to a MTN shop because they can't help.
Can it really be this difficult to get service?
08/02/2017 and still nothing!!
I think I must start a "MTN MUST FALL" campaign. Their one star must now become a -1 star.
I even contacted them via email (Ref [# ********** 1]) and even here they do not awnser your question/s.
Can't go to a MTN shop because they can't help.
Can it really be this difficult to get service?
Icasa complaint lodged (CAS-50210-J8D6L9 )
Icasa complaint lodged (CAS-50210-J8D6L9 )
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that MTN have not as yet received the complaint from ICASA this complaint has not as yet been registered.
Kindly be advised that cell number *** is on a Open 200 Subscription fee package. The 200 Rand value has been used up. he 500MB received with the allocation has been utilized and the account has been billed for extra data usage on the September 2016 invoice.
The billing department have investigated the usage and the usage are valid. The billing department have sent to you on the 9-11-2016 the validation and URL report.
Invoice 2016-10-10 total data used : 10126.66MB - 500MB(monthly allocation) - 125MB ( Give back) -2048MB (recurring data) - 1024MB (Give back) = 6429.66MB @ R0.87( out of bundle rate excl vat) = R5593.80 (amount customer supposed to be charged)
As per attached Itemised Billing, customer was charged R5515.03 excluding vat on this invoice, which is equivalent to the calculated usage above.
Please note the following:
1) That this only includes web sites (HTTP) and that any traffic such as VoIP, Bit Torrent, etc. are not included.
2) The volume per web site is not included (we do not record this).
3) The correct volume is indicated on your itemized per session.
4) Microsoft updates including any other auto update will be billed accordingly.
The URL report is used as a guide line as to the websites accessed and not used to validate charges. Charges are deemed valid from the CDR report.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular connection is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
The account has been handed over to the legal department, the account balance is now R 7,854.36. Please contact the 808 service center and request to be transferred to the legal department to assist you with the payment arrangement. The legal email address ***.
This line only expires 2018-03-11.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that MTN have not as yet received the complaint from ICASA this complaint has not as yet been registered.
Kindly be advised that cell number *** is on a Open 200 Subscription fee package. The 200 Rand value has been used up. he 500MB received with the allocation has been utilized and the account has been billed for extra data usage on the September 2016 invoice.
The billing department have investigated the usage and the usage are valid. The billing department have sent to you on the 9-11-2016 the validation and URL report.
Invoice 2016-10-10 total data used : 10126.66MB - 500MB(monthly allocation) - 125MB ( Give back) -2048MB (recurring data) - 1024MB (Give back) = 6429.66MB @ R0.87( out of bundle rate excl vat) = R5593.80 (amount customer supposed to be charged)
As per attached Itemised Billing, customer was charged R5515.03 excluding vat on this invoice, which is equivalent to the calculated usage above.
Please note the following:
1) That this only includes web sites (HTTP) and that any traffic such as VoIP, Bit Torrent, etc. are not included.
2) The volume per web site is not included (we do not record this).
3) The correct volume is indicated on your itemized per session.
4) Microsoft updates including any other auto update will be billed accordingly.
The URL report is used as a guide line as to the websites accessed and not used to validate charges. Charges are deemed valid from the CDR report.
If you were connecting to the Wi-Fi there should not be any cost incurred, but please ensure that the cellular connection is switched off on your device when using the Wi-Fi, else your device may just connect via the cellular network instead of the Wi-Fi which will incur charges.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
The account has been handed over to the legal department, the account balance is now R 7,854.36. Please contact the 808 service center and request to be transferred to the legal department to assist you with the payment arrangement. The legal email address ***.
This line only expires 2018-03-11.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
It says a lot about MTN if one has to lodge a comlaint at Icasa before you guys make an effort to give a customer feedback but that left there, You say that I was billed for data used in September 2016. I use my phone for email, some Google, online shopping etc....
Now if you go to the September detailed account usage and you go through it you will see my normal account usage which is not much except for one day. How can I use data to the amount of +- R3500.00 for one day! It should be clear that this is not possible.
You talk about wifi in your response. Yes I do have wifi at home and thus my data usage is and should have been less not more.
I was used to get a bill of +-R1000.00 to R1900.00 but not so excessive and outrageous as this.
Can you please go back and check again because THERE HAS TO BE A MISTAKE, I do not use so much data. Defenatly not on one day.
It says a lot about MTN if one has to lodge a comlaint at Icasa before you guys make an effort to give a customer feedback but that left there, You say that I was billed for data used in September 2016. I use my phone for email, some Google, online shopping etc....
Now if you go to the September detailed account usage and you go through it you will see my normal account usage which is not much except for one day. How can I use data to the amount of +- R3500.00 for one day! It should be clear that this is not possible.
You talk about wifi in your response. Yes I do have wifi at home and thus my data usage is and should have been less not more.
I was used to get a bill of +-R1000.00 to R1900.00 but not so excessive and outrageous as this.
Can you please go back and check again because THERE HAS TO BE A MISTAKE, I do not use so much data. Defenatly not on one day.