1 reviews | Active since Jan 2016
MTN Issue still not esolved
<p>Hi</p> <p> </p> <p>As per our previous conversation on 20 June 2017.</p> <p> </p> <p>MTN sent us a reply via Hello Peter on 21 June 2017.</p> <p>Today, 23 June 2017, we received an sms stating that the issue is resolved. But it's not...</p> <p>I am unable to attach images. "Incorrect file". But I have proof that I can email to a normal email address</p> <p> </p> <p>Regards </p> <p>Joe van Aswegen</p> <p> </p> <p> </p>
Dear Dinkie,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our records indicate this matter has been addressed and resolved. Your package has been corrected accordingly as per ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Dinkie,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our records indicate this matter has been addressed and resolved. Your package has been corrected accordingly as per ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,