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Shaun P

1 reviews | Active since Apr 2016

10 Jun 2018, 17:49

MTN ISSUE

I upgraded my cellphone contract in December 2017 from the Samsung S7 to S8 at the Main MTN store in Richards Bay. I was never told of the fact that Samsung dont offer the 2 free screen repairs anymore and with that they now offer insurance on the screen and was not told about that either. So my phone screen got damaged by accident and when I went to see them to get the repair done they refused to help me and passed the buck to Samsung who blames MTN for not telling me and said they are responsible for the phone. So its easy for them to blame each other and i am the one not getting any help. You guys are at fault and are now refusing to help me. I have been a client of MTN since 1997 and this is the customer service I am receiving. I am very dissapointed in you guys...So people dont ever trust MTN as u will never get any backup service from them.

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Shaun P's update11 Jun 2018, 07:35
Reviewer Update
Good morning. Samsung blames MTN as the MTN consultant that sold me the phone was supposed to sell me the screen warrantee or the Samsung cares insurance or whatever u call it. I do have all correspondence with Samsung where they blame MTN. The MTN store in Richards Bay has that mail and even thwy are not helping. So now that u guys cannot get to a solution I am the one that sits with a R5k bill and beleive me my screen did not break because of neglagence. So what is next. U give me a solution or help me repair my phone or give me another as I dont care who is at fault. The mishap is from the MTN store and the consultant that sold me the phone. Then they want me to claim from my insurance as they knw they made the mistake and now dont want to help. Sorry but i am not gona back down from this. U can call me or mail me on ********** or ********** 627 if u have a solution for this.