MTN is "****y"
<p>A telesales person from MTN calls me to sell me a product yesterday. Firstly he could not read and pronounce my name and surname correctly and secondly when I tried to rectify him he tells me, the customer that I'm being "****y". This is totally unacceptable service level. I will be changing my service provider after this.</p>
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Nompumelelo
REQ: **********
Best regards,
What is being done about it. I demand an apology from the concerned individual.
What is being done about it. I demand an apology from the concerned individual.
Apart from noting my complaint. I never received any recourse from MTN. I demanded a formal apology and service recovery from MTN todate after a week I'm still waiting.
Apart from noting my complaint. I never received any recourse from MTN. I demanded a formal apology and service recovery from MTN todate after a week I'm still waiting.