MTN IS WORSE THAN TELKOM!!!!!!!!!!!!!!!

MTN IS AS USELESS AS EVER. TWO WEEKS AGO THEY WERE SUPPOSED TO SEND IN MY PHONE FOR ASSESSMENT. MY PHONE STILL HASN'T BEEN SENT IN. AND NO ONE WANTS TO HELP ME. I LOATHE MTN. THEY ARE WORSE THAN TELKOM. THEY CANT EVEN CAPTURE MY DETAILS CORRECTLY. I ASKED FOR DEBIT ORDER AND I HAVE TO PAY IN THE STORE EVERYTIME. NOW THAT I WANT TO CANCEL THE CONTRACT THEY WANT TO CHARGE ME. BASICALLY THEY ARE CHARGING ME FOR **** SERVICE. CAN ANYONE HELP.