SH
Seth H
1 reviews | Active since Sept 2015
10 Sept 2015, 12:47
MTN is Usless
I have Mtn load a gig data every month onto my contract and last month it was duplicated 3 times but mtn has only credited me for 2 yet I have a recorded call with one of mtn staff at 808 and he himself said it was 3 times.. when you phone 808 wanting to speek to a manager or superviser there is never one around to speek too.. I am highly disappointed and at the moment I would not recommend them to anyone..
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MTN South Africa's replyOfficial
11 Sept 2015, 09:32Hello SHaigh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You are only due to be credited for the 2 gigs you did not request. It has been done.
The third 1 gig was loaded as per your request. Which makes you liable to pay for it.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You are only due to be credited for the 2 gigs you did not request. It has been done.
The third 1 gig was loaded as per your request. Which makes you liable to pay for it.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 09:32
Official
Hello SHaigh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You are only due to be credited for the 2 gigs you did not request. It has been done.
The third 1 gig was loaded as per your request. Which makes you liable to pay for it.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You are only due to be credited for the 2 gigs you did not request. It has been done.
The third 1 gig was loaded as per your request. Which makes you liable to pay for it.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,