MTN IS USING CUSTOMERS INFORMATION TO DE***** THEM

Someone used my identity to take two cellphones in my name. I found out when I was sent my monthly statement. After I called I was advised to get an affidavit and submit it together with my ID. Three weeks later I received another statement with an increase bill. I called mtn and gave them the ***** reference number. They said the note that is attached to my case says they need my ID and affidavit again to which I submitted. The consultant I spoke to advised that they don't call clients to update them on what is required but I would have been advised had I called earlier and that after 3 weeks nothing has been done to investigate my case. The consultant later dropped off the call. I now have a bill due for R3870 and the only contract I have is for 80GB and I had signed a contract to pay only R266 for that