1 reviews | Active since Feb 2016
MTN is useless service provider
I complained about my roaming bill on Wednesday 24th February. I'm on a top up mtn contract and was told to load airtime and data before boarding by an MTN consultant (MPHO) because once I got to Ghana I would not be able to, which I did. But to my surprise when I got back I was slapped with a 30k+ bill. I complained on this platform and I was contacted once and given the reference number REQ: ***, and I was old they would contact me the following day, its been 6 weeks and I'm slowly losing my patience because I cant even pay my monthly instalment because i'm told my case has been sent to legal, I've been to the mtn head office and I was told to pay R10k a month for the next 4 months which I don't have. I have had it! Because it doesn't seem like anyone knows how to do their job and their staff need training!!!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,