MJ
Marlene J
1 reviews | Active since Nov 2018
29 Nov 2018, 09:14
MTN IS USELESS NO SERVICE AT ALL
I have been trying to resolve my account with mtn for more than 3 months now, I have 8 references numbers, 3 emails and no response yet. After every call you are assured that your query will be resolved within 48 hours but yet 3 months down the line 8 reference numbers no joy, Ive went so far as to send back my debits orders and all they do is disconnect my line. This is so pathetic and looking at the other reviews it's nothing new for the cellular giant MTN. I'm disgusted with your service and I'm a new client. ???
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Replies (3)MJ
Marlene J's updateReviewer Update
03 Dec 2018, 11:50And still MTN has not resolved my query or even bothered to come back to me, so what must I do now?!!!
MJ
Marlene J's update03 Dec 2018, 11:50
Reviewer Update
And still MTN has not resolved my query or even bothered to come back to me, so what must I do now?!!!
MTN South Africa's replyOfficial
04 Dec 2018, 10:33Good day Marlene
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply04 Dec 2018, 10:33
Official
Good day Marlene
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MJ
Marlene J's updateReviewer Update
10 Dec 2018, 09:54Portia Viljoen contacted me and said they will forward my query to the accounts department and after 3 more emails I still don't have feedback or resolution from MTN, seems they just don't give a damn about their name or customers, I'm referring this to the ombudsman now.
MJ
Marlene J's update10 Dec 2018, 09:54
Reviewer Update
Portia Viljoen contacted me and said they will forward my query to the accounts department and after 3 more emails I still don't have feedback or resolution from MTN, seems they just don't give a damn about their name or customers, I'm referring this to the ombudsman now.