MTN is useless & *********** in service delivery

Log a complaint on the 13th Mar 2016, to which MTN responded with their normal lies and deceit. Apologising and trying to empathise but yet to deliver on the on their promises. Wonder does MTN even know what they are doing, as the complaint is clear as day, but 18 days later nothings as been delivered. Req no: *** - where I asked for statements for period June 2015 to March 2016 of which we only received Jan and Feb 2016, so where are the rest of the statements as request? Was informed that an amount of R1039.95 would be credit back to my bank account for invoices dating 26 Jun 2015 - 26th Jan 2016. I am still waiting for this money. Wonder what century or decade I will receive my money. MTN is a *****, as they owe me money but still have not refunded MY MONEY. I have been a client for years, which I cannot wait for my contract to end to move to a different service provider, as I cannot deal with a company that doesn't keep to their word and *****s MY Money and 4 months later since the 1st complaint was logged has not been resolved. I am utterly disgusted in MTN service and their attitude of their staff and contempt for clients. Can I get my money and statements as requested.