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edith F
1 reviews | Active since Apr 2013
23 Jan 2019, 12:39
MTN is Useless & Full of Empty Promises
MTN is absolutely pathetic!! After receiving countless emails and empty promises that the faulty laptop will be collected, nothing has happened and I am left paying for something that I cannot use. There is absolutely no attempt from MTN to resolve this issue.
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Replies (2)
MTN South Africa's replyOfficial
24 Jan 2019, 08:07Good Day Edith
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply24 Jan 2019, 08:07
Official
Good Day Edith
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
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edith F's updateReviewer Update
24 Jan 2019, 08:36that is all MTN has to say since December. "We are sorry for the lapse in service and will attend to it urgently"?? Really?? Have you been attending to this matter since December??
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edith F's update24 Jan 2019, 08:36
Reviewer Update
that is all MTN has to say since December. "We are sorry for the lapse in service and will attend to it urgently"?? Really?? Have you been attending to this matter since December??